Frequently Asked Questions (FAQ)
Please note that the information in our FAQs is for general purposes only. We ask that you consult with your qualified tradesperson for further advice and recommendations on any specific installations you have in mind.
General Questions
- Where can I find information like installation instructions, warranty, care, and maintenance?
- Do you sell to the public, and where can I purchase Richmond Flooring products?
- Do you have a visualizer to help me envision what my new floors will look like?
- The floors I ordered don’t look the same as they do on My\Vision
- Can I order a sample?
- I have a concern about my new floors; who can I contact?
- Where can I find more answers on particular flooring categories?
General Questions
Where can I find information like installation instructions, warranty, care, and maintenance?
Please visit our Download Centre at richmondflooring.ca to access all supporting documentation for current and discontinued products.
Do you sell to the public, and where can I purchase Richmond Flooring products?
Richmond Flooring products are only available through our trusted dealer network. You can visit our dealer locator to find a retailer in your area.
Do you have a visualizer to help me envision what my new floors will look like?
Yes! Easily visualize our floors in your room using any smart device or computer. Wherever you are, you can take a photo directly with MY\VISION or upload an existing photo.
The floors I ordered don’t look the same as they do on My\Vision:
Due to the unique design of these products to reflect variations and beauty in nature, colour, scale, and shade of patterns may vary. Pictures displayed are for information purposes only, and the virtual rendering is not guaranteed. You can visit our dealer locator to find a flooring expert who can help with your final decision before purchasing. Richmond Flooring is not responsible for any final decision you make using the My\Vision app and without consulting with an expert in-store.
Can I order a sample?
Please contact a Richmond Flooring retailer through our dealer locator to inquire about obtaining/borrowing flooring samples.
I have a concern about my new floors; who can I contact?
Please get in touch with the Richmond Flooring retailer where you purchased your flooring from.
Where can I find more answers on particular flooring categories?
We have shared some great product knowledge containing answers to Frequently Asked Questions. Check it out!